http://www.bloomberg.com/news/2011-1...for-fleet.html
If you've traveled in Brazil, you know how awful Tam and Gol are. Delayed flights, terrible service. I was in Recife a few weeks ago and Tam canceled a flight into SP...instead of booking me into SP via Rio, which was wide open, they told me I'd have to stay overnight, which of course they wouldn't pay for...until I threw an apoplectic fit in the airport and they acceded.
Try to book a ticket online with Tam. Fail. Gol is better but not much. Need to contact customer service? Sure, after waiting an hour.
Azul, however, is normally on time and the customer service is amazing.
I routinely schedule meetings in Campinas (DC's stomping grounds) so I can fly into Viracopos via Azul and then have driver take me to meetings in Alphaville, then SP.
Neeleman is going to make more money in Brazil than he did in the US. He's a genius.
Tam and Gol are going to get killed by their international routes in the next downturn, will resort to price warfare locally, esp in the ponte aerea route, and Azul, because has an entirely different route model, will be the winner here. There's no reason to fly huge fleets of 737s in a market where Embraer jets suffice. Genius.
Now about that IPO, David...
If you've traveled in Brazil, you know how awful Tam and Gol are. Delayed flights, terrible service. I was in Recife a few weeks ago and Tam canceled a flight into SP...instead of booking me into SP via Rio, which was wide open, they told me I'd have to stay overnight, which of course they wouldn't pay for...until I threw an apoplectic fit in the airport and they acceded.
Try to book a ticket online with Tam. Fail. Gol is better but not much. Need to contact customer service? Sure, after waiting an hour.
Azul, however, is normally on time and the customer service is amazing.
I routinely schedule meetings in Campinas (DC's stomping grounds) so I can fly into Viracopos via Azul and then have driver take me to meetings in Alphaville, then SP.
Neeleman is going to make more money in Brazil than he did in the US. He's a genius.
Tam and Gol are going to get killed by their international routes in the next downturn, will resort to price warfare locally, esp in the ponte aerea route, and Azul, because has an entirely different route model, will be the winner here. There's no reason to fly huge fleets of 737s in a market where Embraer jets suffice. Genius.
Now about that IPO, David...
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